User Data Deletion Policy & Instructions
Last Updated: August 11, 2026
In accordance with data protection regulations and Meta App Review compliance guidelines, Twenty Four Smart Technologies provides clear mechanisms for users to request data deletion.
Direct Email Data Purge Request
Send your request directly to:
1. Methods to Request Data Deletion
Users and clients can request complete data deletion through any of the following channels:
- Direct Self-Service: Navigate to Account Settings within E-Chat dashboard and click 'Delete Account & Data'.
- Email Request: Send an email to info@smartech4it.com with subject line 'User Data Deletion Request', detailing your registered email or phone number.
- Meta/Facebook Integration Removal: Disconnect E-Chat directly from your Facebook App settings to revoke access.
2. How to Remove E-Chat Permissions in Meta / Facebook
If you connected your Facebook or Instagram account to E-Chat, follow these steps to revoke permissions:
- Log in to your Facebook account and go to 'Settings & Privacy' -> 'Settings'.
- Navigate to 'Apps and Websites' or 'Business Integrations'.
- Find 'E-Chat' and click 'Remove'.
- Optionally check 'Delete posts, videos or events E-Chat posted on your timeline' and confirm removal.
3. Deletion Processing & Timeline
Upon receiving a valid data deletion request:
- Request ownership is verified within 48 business hours.
- All personal identifiers, chat logs, credentials, and API access tokens are permanently purged within 30 calendar days.
- A formal confirmation email is issued upon completion of data deletion.
4. Legal Retention Exceptions
We may retain limited transaction invoices solely to comply with applicable tax and financial record-keeping laws.
5. Support Contact
For questions regarding data deletion, contact us at info@smartech4it.com.