Privacy Policy

We collect information voluntarily submitted through consultation requests and contact forms, including full name, organization or entity name, corporate email address, and phone number.

For organizations deploying eChat conversational assistants, chat transcripts and voice interactions may be processed to deliver automated responses on behalf of the client organization under applicable agreements.

Collected details are used exclusively to respond to inquiries, coordinate technical consultation meetings, provide operational support, and improve service delivery.

We do not sell, lease, or monetize personal information to third parties or advertising networks under any circumstance.

Conversations and system integrations are processed using verified cloud infrastructure and standard enterprise software tools designed for resilience and reliability.

Any third-party processing adheres strictly to non-disclosure obligations and confidentiality agreements governing authorized service provision.

We implement technical and organizational controls including encrypted communication channels, role-based access management, and restricted staff permissions.

Our engineering practices regularly review software protocols to mitigate unauthorized access, disclosure, or data loss.

Personal data is retained only for the duration necessary to satisfy the specific purposes for which it was gathered, or as required by applicable laws.

Once operational requirements conclude, records are deleted or anonymized in accordance with systematic archival protocols.

Individuals have the right to request access to the personal data recorded in our active systems, request correction of inaccurate details, or request full data deletion.

You may exercise these rights at any time by contacting our designated privacy desk via email.

We may periodically revise this policy to reflect operational updates or evolving standards. Updates become effective immediately upon posting to this page.

For inquiries or clarification regarding our privacy practices, please contact us at info@smartech4it.com.