E-Commerce
Online stores struggle with repetitive shipping status questions, abandoned shopping carts, and manual return requests.
Converting customer chats into completed sales, automating order tracking, and recovering abandoned carts on WhatsApp.
Live Sector Conversation Demo
Observe how the AI assistant handles sector conversations in voice and text across regional dialects.
Hello, my order #ORD-8942 has not arrived yet
eChat Capabilities for Digital Stores and Retail Brands
Converting shopper messages into completed checkouts, answering shipping timelines, and reducing customer service resolution times by over 60%.
Interactive Product Catalog on WhatsApp Business
Lets shoppers browse product collections, explore imagery, view prices, and initiate orders inside WhatsApp.
Instant Shipment Status and Order Tracking Inquiries
Queries fulfillment and carrier systems to update customers on delivery milestones and courier details without agent delay.
Automated Abandoned-Cart Recovery Campaigns
Sends personalized WhatsApp reminders to customers who left items at checkout, lifting overall store conversion rates.
Direct Integrations with Shopify and Odoo
Keeps inventory counts, price catalogs, order numbers, and invoices synchronized between Shopify and enterprise ERP.
Self-Service Returns and Exchanges Workflows
Guides shoppers through policy-compliant return steps, generating return labels and accelerating ticket resolution.
An illustrative example of eChat in this sector
inquiries and service requests automated end to end without human intervention
Citizen Service Automation for National Environmental Operations
Deployed a conversational assistant that understands the Saudi dialect and integrates with core databases to handle agricultural inquiries instantly.
Other Sectors & Solutions
Government
Automating citizen service inquiries, municipal permits, and transaction tracking over WhatsApp.
Education & Universities
Guiding applicants through admissions, enrollment schedules, course equivalencies, and academic FAQs.
Healthcare
Appointment scheduling, automated patient reminders, and specialty clinic triage assistance.
Real Estate
Showcasing available units, booking property viewings, and sharing financing plans instantly.
Hospitality & Restaurants
Table and room reservations, guest special requests, and post-stay instant satisfaction scoring.
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